Orders
How long does it take to process my order?
Orders are typically processed within 24 to 48 hours.
During collection launches, sales, or high-volume periods, processing may take up to 5 business days or more.
You'll receive a shipping confirmation email with tracking information as soon as your order leaves the warehouse.
Can I cancel or change my order?
We begin preparing orders shortly after they are placed, so cancellations or modifications cannot always be guaranteed.
If you've made a mistake, please contact us as soon as possible and we'll do our best to help.
Can I change my shipping address?
If your order hasn't been fulfilled yet, we may be able to update your shipping address.
Contact us immediately after placing your order.
Will I have to pay customs duties or import taxes?
Depending on your destination country, customs duties, taxes, or import fees may apply.
These charges are determined by your local customs authority and are the responsibility of the customer.
My tracking hasn't updated.
Tracking information may take 24 to 48 hours to update after dispatch.
If your tracking hasn't changed after several business days, contact our support team and we'll investigate.
My package says delivered but I haven't received it.
Please check with household members, neighbors, your building reception, or your local carrier.
If you still can't locate your package, contact us and we'll assist you.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery.
Items must be:
Unworn
Unwashed
In original condition
With all original tags attached
Can I exchange an item?
Yes.
Exchanges are subject to stock availability.
If your requested size or product is unavailable, we'll help you find an alternative.
How long do refunds take?
Once your return has passed quality inspection, refunds are processed within 15 to 20 working days.
Processing times may vary depending on your payment provider.
Are sale items eligible for return?
Sale and promotional items are considered final sale unless required otherwise by local consumer laws.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with photos of the item and packaging.
We'll resolve the issue as quickly as possible.
Products
How do your sizes fit?
Every product includes a detailed size guide.
If you're between sizes or need additional advice, contact us and our team will help you find the best fit.
Are your garments unisex?
Most Rastah garments are designed with an oversized unisex fit unless otherwise stated on the product page.
Will sold out products be restocked?
Most collections are produced in limited quantities and may not be restocked.
Core essentials may occasionally return.
Why does my garment look slightly different from the photos?
Many Rastah pieces feature handcrafted details, embroidery, patchwork, washing techniques, or garment dyeing.
Minor variations are part of the craftsmanship and make every piece unique.
Can store credit be refunded to my original payment method?
Store credit is non-refundable and cannot be converted back into cash once issued.
Sustainability
Where are Rastah garments made?
Rastah garments are designed in Pakistan and produced through carefully selected manufacturing partners, with an emphasis on craftsmanship, quality, and responsible production.
Are your products handmade?
Many Rastah pieces include hand embroidery, patchwork, appliqué, or artisan finishes, making each garment unique.
Customer Support
How can I contact Rastah?
Email
help@rastah.co
You can also reach us through the contact form on our website.
When does customer support reply?
Our team typically replies within 24 to 48 business hours.
During launches or sales, response times may be slightly longer.
